- What To Look For When Outsourcing Your Call Center
by Gregg Hall. A popular trend taking hold of many different companies is the practice of call center outsourcing. There are numerous well known businesses that use outsourcing for their call centers for various reasons. Although the term may be used often when referring to company customer service, many still do not know what the act actually consists of.
Let's take a look at the word outsourcing. In basic... articles, news
- Is 2007 the Best Year for Call Center Outsourcing?
by Craig Rad. More and more and day by day, the need of having the answering service agencies has been increasing. Lots of companies are very happy with the collaboration with such agencies because they know for sure that their customers can get the answering service information any time they call, even if it is day or night. They can be informed about anything they are interested in, or can be advised on how ... articles, news
- Call Center Software: The Possibilities are Endless
by Trevor Mulholland. The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients' questions and concerns need to be dealt with courteously and effectively, and sales calls require careful handling - as some mem... articles, news
- How To Start A Call Center Home Business
by Gaetane Ross. The trend nowadays is for people to work at home, even in their pajamas. Some people start work even before they have breakfast. But these are the lucky few, who were able to find their ideal home business.
It is not easy to start a home business but cashing in on the latest trends like medical transcription and home based call center can be financially rewarding. Majority of those who ha... articles, news
- Call Center Services - Keeping up with the growing demand
by Trevor Mulholland. Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by pho... articles, news
- Increase Call Center Efficiency with Knowledge-Centere Support
Knowledge Centered Support (KCS) can be the catalyst for huge gains in your call center efficiency and capacity metrics. This world-class methodology enables the efficient capture, reuse and publication of knowledge.
KCS and Lean Six Sigma thinking can be combined to create a powerful force for increasing ROI and call center capacity. Lean Six Sigma initially maps out the entire call center p... articles, news
- Modern Call Center Solutions - Keeping You Up to date and in touch
by Trevor Mulholland. Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with. From the point of view of the customer who needs to purchase a product, or is having trouble with a prod... articles, news
- Call Center Deflection and KCS Provide a Significant Return on Investment
by Randy Ross. The Return on Investment factors from implementing call center deflection coupled with Knowledge-Centered Support (KCS) principals can be separated into hard and soft savings. Hard savings include increased capacity without the need for additional headcount, increased call deflection, and decreased time to train a new agent. Soft savings are extremely valuable but are more difficult to measure. T... articles, news
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